Who we are
Circus Castle Bali is an aerial arts training centre and co-living camp in Ubud, Bali, operated by PT Circus Castle Bali (NIB 2810250022223), Jalan Pura Gunung Sari Gang 1 No. 4, Banjar Ambengan, Peliatan, Kec. Ubud, Kab. Gianyar, Bali 80571, Indonesia. We provide aerial training, camps, classes, photoshoots, and booking support for guests who contact us online.
Information we collect
When you book with us
To confirm and manage a booking we collect the details you send us: your name, phone or WhatsApp number, email address, the dates and service you are booking, the age of a child if you book a class for one, and any health or accessibility information you choose to share so we can train you safely.
When you message us on Instagram
When you contact our business account @circus.castle.bali, we process the information needed to reply to your enquiry and manage a booking, including:
- Instagram Direct message content;
- the sender's Instagram-scoped user ID and username or display name;
- message timestamps;
- media attachments sent in the conversation.
To help us prepare routine replies, message content may be processed by an AI service provider on servers outside Indonesia. A person handles any confirmation of dates, price or payment. We do not use this processing for advertising or profiling.
When you pay
Payments are processed by our payment provider and by our bank. We receive confirmation of the payment, the amount, the currency and a reference identifying your booking. We do not collect or store full card numbers, card expiry dates or security codes.
When you visit this website
This website does not use advertising or analytics cookies and does not track you across other websites. Our server keeps standard technical logs, such as the pages requested and the time of the request, for security and reliability.
How we use information
We use this information solely to:
- reply to your enquiry and provide customer support;
- confirm, manage and deliver your booking;
- issue payment links, verify payments and process refunds;
- run training sessions safely, taking account of anything you told us about your health;
- keep legitimate business and accounting records.
We do not sell personal data. We do not use Instagram message data for advertising or profiling.
Legal basis and consent
We process your information because you chose to contact us, and because the processing is necessary to respond to your enquiry, provide the service you booked, and keep the records we are required to keep.
Sharing
We share personal data only with trusted service providers where necessary to operate our business: our hosting provider, payment provider and bank for payments and refunds, communication platforms such as Meta for Instagram messaging, and an AI service provider that helps us prepare routine replies. We do not sell personal data or share it for marketing purposes.
Storage and security
Conversation and booking data is stored securely and access is limited to authorised staff who need it to respond to customers and manage bookings.
Data retention
We keep conversation and booking data only as long as needed to provide support, manage bookings and maintain legitimate business and accounting records. For Adult Club Membership, membership records are kept for the membership period plus two years unless a longer period is required by law. Financial records are kept for at least five years for audit and tax purposes. We delete conversation data on request unless we are required to keep limited records for legal or operational reasons.
Your rights
You may request access to, correction of, or deletion of your data. Contact us on Instagram at @circus.castle.bali, by WhatsApp at +62 813-2580-5152, or by email at ptcircuscastlebali@gmail.com.
Data deletion
To request deletion of your data, message @circus.castle.bali on Instagram, write to ptcircuscastlebali@gmail.com, or contact us on WhatsApp at +62 813-2580-5152. Please tell us which Instagram account, email address or booking your request relates to. After we verify the request, we will delete the relevant data from our systems unless retention is legally required.
Children
Bookings for children must be made by a parent or guardian, who provides the child's details and accepts this policy on their behalf. We collect only what we need to run the class safely.
Changes to this policy
We may update this Privacy Policy when our services or legal obligations change. The effective date at the top of this page shows when the current version took effect.
Contact
PT Circus Castle Bali
Jalan Pura Gunung Sari Gang 1 No. 4, Banjar Ambengan, Peliatan, Kec. Ubud, Kab. Gianyar, Bali 80571, Indonesia
Email: ptcircuscastlebali@gmail.com
WhatsApp: +62 813-2580-5152