1. Summary
The 50% camp deposit is non-refundable, but it applies in full to your stay and you may reschedule once to different dates, subject to availability. If we cannot deliver a service you have paid for, you receive alternative dates or a full refund of that amount.
2. Camp bookings
Deposit
A camp booking is secured with a deposit of 50% of the total. The deposit is non-refundable. It is applied in full towards the price of your stay.
The remaining 50% is due within 24 hours of check-in.
Rescheduling
We understand that travel plans change. You may reschedule your arrival date once, free of charge, subject to room availability on your new dates. To reschedule, message us as early as you can with your preferred new dates.
If the dates you request are fully booked, we will offer you alternative dates. Further changes after the first reschedule are at our discretion and may not be possible.
Open Date bookings
If you book with our Open Date option, your deposit is held in our system until you choose your arrival date. When you are ready, tell us your preferred check-in Sunday and we will confirm availability. If those dates are full, we offer you alternatives. The deposit remains non-refundable while it is held.
Cancellation by you
If you cancel a camp booking, the deposit is not refunded. Any amount you have paid above the 50% deposit is refunded in full.
Shortened stays and no-shows
If you leave early, or do not arrive on your booked dates without rescheduling in advance, the booking is treated as used and no refund is due for unused days.
3. Classes, private sessions and memberships
- Drop-in classes and class packages are paid in advance and are non-refundable. Class capacity is strictly limited, so a paid slot is held for you specifically.
- Individual sessions may be moved to another day if you tell us at least 24 hours before the scheduled start and we have a free slot. With less than 24 hours' notice, the session is treated as used.
- Monthly plans and memberships are paid for the period ahead and are non-refundable for that period. Unused sessions do not carry over to the next month unless we agree otherwise in writing.
- If we cancel a class — for example if a coach is unwell — you may take the session on another day or receive a refund for it.
4. Photoshoots
- Photoshoots are paid in advance and are non-refundable once the shoot day is confirmed.
- You may move the shoot date once, at least 48 hours before the scheduled time, subject to availability.
- Waterfall shoots depend on safe water levels and a review of your training level. If we determine the conditions are unsafe or your level is not yet suitable, we will offer you an alternative date, the rice fields location instead, or a full refund of the shoot price.
- If weather makes an outdoor shoot unsafe on the day, we reschedule it at no extra cost, or refund it in full if no alternative date works for you.
5. Cancellation by us
If we cancel a service you have paid for, or cannot provide it as agreed — including for reasons beyond our control — you may choose:
- alternative dates for the same service at no extra cost, or
- a full refund of the amount you paid for the part of the service we could not deliver.
This applies to the deposit as well: the deposit is only non-refundable where the cancellation comes from you.
6. How to request a refund
Send your request to ptcircuscastlebali@gmail.com or by WhatsApp to +62 813-2881-760, including:
- your full name as given at booking,
- the dates and service booked,
- the payment date, amount and method,
- the reason for the request.
7. How long a refund takes
- We acknowledge every refund request within 2 business days.
- We review and decide on the request within 5 business days of receiving all the information listed above.
- Once approved, we start the refund within 3 business days.
- Card payments are refunded to the same card used for payment. After we start the refund, it typically appears on your statement within 7–14 business days, depending on your card issuer.
- Bank transfers are refunded to the originating account and typically arrive within 5–10 business days for international transfers.
Refunds are always issued to the original payment method and in the currency of the original payment. We do not refund to a different card, account or person.
8. Charges outside our control
Bank transfer fees, intermediary bank charges and currency conversion differences applied by your bank or card issuer are not refunded by us, as we do not receive them. The amount we refund is the amount we received.
9. Questions
If anything here is unclear, ask us before you pay. Email ptcircuscastlebali@gmail.com or message +62 813-2881-760 and we will explain how the policy applies to your booking.
This policy forms part of our Terms & Conditions.